When money is tight,
clear consent still matters.

Support for your consent. Not a new account.

Help relates to the cost of a consent. It is not a government benefit or a promise that every future consent will be free. We will explain any support offered and what it covers before you use it.

A simple start.

1. Use your account. Sign in so your request can be connected to the account that needs help.
2. Tell us what you need. A short explanation, your country of residence and the form you need are the starting point.
3. We review your situation. If more information is necessary, we will explain what is needed and how to provide it.

What might help explain your situation?

An official benefit decision or a confirmation of unemployment may help us assess a request. The document names, issuing authorities and benefit rules differ between countries. These are examples, not a universal list of required documents.

For example, in Germany

• An Arbeitslosengeld-Bescheid from the employment agency.
• A Bürgergeld-Bewilligungsbescheid from the Jobcenter.

Official information about Arbeitslosengeld decisions ↗
Official information about Bürgergeld decisions ↗

Your situation deserves privacy.

Please do not email benefit statements, bank records or identity documents. Do not send any supporting document before we have explained what information is needed and the appropriate way to share it.

We do not need an account of every part of your private life. Any evidence requested should be limited to what is necessary to assess your request.